If you login to the Creative Cloud site, there is no mention of Help or Support. Adobe doesn’t make it easy to find contact information. I looked for contact information for support. I searched on this error message at Adobe’s site, but found nothing helpful. Try To Find Adobe Contact Info For Support It wasn’t my account that Adobe rejected. When I checked my Adobe Creative Cloud site credentials, they worked fine. The Creative Cloud application wouldn’t even prompt me to log in or logout. You’re working under a time constraint and Photoshop decides to not authenticate your account to use the program. Fortunately, I kept Photoshop CS6 on my system and I continued my work using that version of the program.ĭays later over the weekend, I still received the same message. Adobe Creative Cloud was useless and I didn’t have time to mess with it. That was on Thursday night while I was working on a deadline to get my post online. I tried again later and received the same error message. All I had was a window with a simple Error and a useless message: Once this appeared, there was no way to quit the Adobe Application Manager. When I entered my email address and password, I received a rather plain message from the Adobe Application Manager, looking like this: That was different from my usual experience. While working on my post for last Friday, I tried to process some images in Photoshop. I was completely unable to use any application in my Creative Cloud account. When You Get Locked Out of Adobe Creative Cloud The Creative Cloud only needs to use the Internet about once a month to check your account, but it will continue to work because it’s downloaded on your system. What happens if you get locked out of your account? We had many assurances that it wouldn’t happen that way. This is one of those fears that many people had about using a software subscription. Don’t lose several days of access to your Creative Cloud account, as I did. I updated the post and decided to share it again. This is one of the most popular articles on my site. Do not share your BCIT credentials with other users, including family members.Knowing how to fix the Adobe Creative Cloud login error that plagues thousands of people can save you time and money. Your subscription is linked to your BCIT account and every time you use any of the software on any device, you will need to authenticate using your BCIT credentials. Please note: You will only be able to purchase one active subscription at a time. If you have previously installed Adobe software on your system, we recommend using Adobe’s CC Cleaner tool to completely remove previous versions before you install the new version associated with your subscription. Click the Add to Cart button below the price (which should be available at no cost for employees) and then check out and complete your purchase.Īfter the purchase is complete, BCIT may need up to 30 minutes to process your transaction before you will be able to follow the instructions to download and install Adobe software on your computer.Note: Read the provided notes and product description to understand the limitations of the subscription and to see the full list of all included software.Look for Adobe Creative Cloud Pro for BCIT Employees in your search results.Search for “Adobe” using the product search bar.Having first logged into the portal, as above:
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